🚧 DRAFT — PENDING LAWYER REVIEW. Not legal advice. Last updated: 2026-05-10.

KOL Look Up — Terms of Service (Draft v0)

These Terms of Service (“Terms”) govern your access to and use of KOL Look Up (“Service”), operated by [Legal Entity — TBD at Phase 2 GO]. By creating an account, submitting a lead, or purchasing a report, you agree to these Terms.

A licensed attorney will review and rewrite this document before paying-customer launch (Phase 4).

1. The Service

KOL Look Up produces brand-safety risk reports on Key Opinion Leaders (KOLs) using publicly available digital footprint data. Reports include flagged content with risk categories, severity scores, source URLs, and contextual snippets.

The Service is offered as research and analysis output only — it is not a determination of fact, a legal judgment, or a verdict on any individual. Customers must apply their own judgment before acting on a report.

2. Eligibility

You must:

• Be 18 or older.
• Represent a legitimate business with a lawful brand-safety, compliance, due-diligence, or research purpose.
• Have authority to bind the company you represent if you act on its behalf.

The Service is not intended for personal-use surveillance, harassment, doxxing, or any unlawful purpose. We reserve the right to refuse service.

3. Account, Payments, Refunds

• Accounts are created via magic-link email authentication (Supabase Auth).
• Reports are billed per-report (Stripe Payment Link) or via subscription (Phase 4+).
• Phase 1 deposit: the NT$500 deposit collected during validation is fully refundable within 7 days by emailing billing@kollookup.com (placeholder).
• Per-report refunds: if a delivered report fails the documented quality bar (broken links, missing source URLs, scan never completed), we refund or re-run the scan within 7 days of your written request.
• We use Stripe as our payment processor; Stripe’s terms apply to the payment instrument.

4. Acceptable Use

You will not:

• Use the Service to harass, defame, or stalk any individual.
• Re-distribute, resell, or republish reports beyond your own internal use without written permission.
• Use the Service to make hiring, lending, housing, or insurance decisions about an individual (these uses may trigger fair-credit-reporting / anti-discrimination laws we are not designed for).
• Submit handles for KOLs you have reason to believe are under 18 — the Service is for adult public figures only.
• Reverse-engineer, scrape, or attempt to extract our risk taxonomy, prompts, or model outputs in bulk.
• Attempt to bypass the takedown system to re-scan a KOL who has invoked their data-subject rights.

We may suspend or terminate accounts that violate these rules.

5. KOL Rights and Takedown

We respect KOL rights as data subjects (see Privacy Policy §5). If a KOL invokes their takedown right, we purge reports about them from our active systems within 7 calendar days. Customers who purchased reports prior to a takedown may retain their downloaded copies; further use of those reports is at the customer’s own risk and we make no warranty post-takedown.

6. Data Sources and Methodology

• Reports rely on public content only in V0.1 (no auth-walled content, no private DMs, no scraped closed APIs).
• We use a multi-layer pipeline: keyword matching → LLM contextual analysis → human-in-the-loop review for borderline flags.
• We disclose, on every report, the platforms scanned, time-window covered, and AI models used.
• We do not guarantee 100% recall (we may miss content) or 100% precision (we may produce false positives). Stated accuracy targets are best-effort, not warranties.

7. Intellectual Property

• We own the Service, the risk taxonomy, the report templates, and all software.
• You own your account data and your interpretation of the reports we deliver to you.
• Source URLs and KOL content remain owned by their original posters / platforms; reports embed quoted snippets under fair-use / 合理使用 / fair-dealing principles to the extent allowed.
• You receive a non-exclusive, non-transferable, internal-use license to each report you purchase.

8. Sample Report

Any sample report displayed on the marketing site is fully fictional — the KOL profile is illustrative, not a real person. The “ILLUSTRATIVE — Not a Real Person” badge appears on every page of the sample report. Do not interpret the sample as representing any real individual.

9. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT.

Risk reports are research output, not legal advice, professional due diligence, or a fitness-for-collaboration determination. Customers must independently verify any flagged content before acting on it.

10. Limitation of Liability

To the fullest extent permitted by law, our aggregate liability arising out of or relating to your use of the Service is limited to the greater of (a) the fees you paid us in the 12 months prior to the claim, or (b) USD $100. We are not liable for indirect, consequential, special, or punitive damages, including lost revenue, lost goodwill, or reputational damage.

Some jurisdictions do not allow these limits; in those jurisdictions our liability is limited to the minimum permitted by law.

11. Indemnification

You agree to defend and indemnify us against claims arising from your misuse of the Service, your violation of these Terms, or your violation of a third party’s rights (including using a report in a way that defames or unlawfully discriminates against a KOL).

12. Suspension and Termination

We may suspend or terminate your access immediately if we reasonably believe you have violated these Terms, applicable law, or the rights of a third party. You may close your account at any time by emailing privacy@kollookup.com.

13. Governing Law and Dispute Resolution

• Phase 0 placeholder: governing law TBD; current candidates are Taiwan (most likely), Singapore, or Hong Kong, to be locked at the Phase 2 → 3 gate.
• Until then, disputes will be handled in good-faith negotiation, escalating to mediation in Taipei, Taiwan, prior to any litigation.
• Nothing here waives mandatory consumer-protection rights you have under your local law.

14. International Use

• Mainland China visitors: PIPL applies. We use Standard Contractual Clauses for cross-border data transfers.
• Taiwan visitors: PDPA (個人資料保護法) applies.
• EU/UK/EEA visitors: GDPR applies; you have all rights described in the Privacy Policy.
• California visitors: CCPA / CPRA applies; you have a “Do Not Sell or Share” right (we do not sell, but the link will be live in case the law’s interpretation changes).

15. Changes to These Terms

We will post material changes 30 days before they take effect. Continued use after the effective date constitutes acceptance.

16. Contact

• General: hello@kollookup.com (placeholder)
• Legal: legal@kollookup.com (placeholder)
• Privacy: privacy@kollookup.com (placeholder)
• KOL takedown: takedown@kollookup.com (placeholder)

🚧 This draft has not been reviewed by legal counsel. It is a Phase 0 placeholder authored by PM-A based on the spec in Development Plan v3 §14. A licensed attorney in Taiwan (PDPA + 個資法), Mainland China (PIPL), and an EU/UK practitioner (GDPR) will review and rewrite as needed before Phase 4 commercial launch.